Delivery and Return Policies

At Tulux Resortwear, we are committed to ensuring a smooth shopping experience. Below, you will find detailed information about our delivery and return policies.

Delivery Policy

Processing Times:

• Orders are typically processed within 2-3 business days of purchase.
• During peak seasons or promotional periods, processing may take up to 5 business days.

Shipping Methods and Times:
We offer the following shipping options:

• Standard Shipping: 5-7 business days
• Express Shipping: 2-3 business days
• International Shipping: 7-14 business days (varies by destination)

Shipping times are estimated and may vary depending on the carrier and destination. Orders are shipped via reputable carriers such as USPS, UPS, or DHL.

Shipping Costs:

• Shipping costs are calculated at checkout based on your location and chosen shipping method.
• Free standard shipping is available on orders over $150 (U.S. only).

Order Tracking:
Once your order is shipped, you will receive a confirmation email with tracking details to monitor the status of your delivery.

International Delivery:
For orders outside the U.S., please note that customs duties or taxes may apply and are the responsibility of the buyer.

Return Policy

Due to the intimate nature of our products, we do not accept returns or exchanges except in specific circumstances. Please read our return policy carefully.

General Policy:

• Returns are not accepted for hygiene reasons. We recommend using our detailed Sizing Guide or contacting us for assistance before making a purchase.

Exceptions:
Returns may be considered under the following conditions:

1. The item is unused, in its original condition, with all tags attached.
2. The hygiene liner is intact and untampered.
3. The item is in its original packaging.

Requests must be made within 14 days of receipt, and customers are responsible for return shipping costs. Please contact us at tuluxresortwear@gmail.com for approval before sending back any items.

Defective or Damaged Products:
If your item arrives damaged or defective, contact us within 48 hours of receipt at tuluxresortwear@gmail.com with photos. Approved returns for defective products will include free return shipping and a replacement or refund.

Refund Processing:

• Refunds (if approved) will be processed to your original payment method within 7-10 business days after the returned item passes inspection.

Need Help?

For any questions regarding your order, delivery, or our return policy, please reach out to us at tuluxresortwear@gmail.com. We are happy to assist!